FAQ

Installing fogu on your iPhone or iPad is straightforward. First, download fogu from the App Store. Once installed, open the app and follow the on-screen setup guide. The app will guide you through enabling the VPN configuration, which is necessary for fogu to filter ads and trackers system-wide. You'll need to grant VPN permissions when prompted by iOS. After setup is complete, simply tap the connect button to activate protection across all your apps and browsers.

No, fogu does not require you to create a user account. This is one of fogu's privacy advantages—your identity remains separate from your usage. Your subscription and billing are handled entirely through your Apple ID and the App Store. This means you don't need to provide an email address or create a password to use fogu. Simply download the app, complete the VPN setup, and start protecting your privacy immediately.

To enable the VPN in fogu, open the app and tap the main connect button. iOS will display a permission dialog asking you to allow fogu to add VPN configurations. This permission is required for fogu to create the secure connection that filters ads and trackers. Once you grant permission, the VPN connection activates automatically. You'll see a VPN indicator in your status bar when fogu is actively protecting your connection.

fogu uses a VPN-based connection on your iPhone or iPad to filter out ads and tracking requests before they reach your device. When you activate fogu, it establishes a secure connection that routes your internet traffic through privacy-focused DNS servers. These servers maintain lists of known advertising and tracking domains, blocking requests to those endpoints while allowing legitimate traffic to pass through. This happens system-wide, meaning it works across all apps and browsers, not just Safari. The filtering is done locally on your device combined with remote DNS filtering, ensuring your actual browsing data stays private.

Yes, fogu uses a VPN-based architecture to provide system-wide ad blocking and privacy protection on your iPhone and iPad. The app creates a local VPN connection that enables DNS filtering across your entire device. Depending on your configuration, your traffic may route through fogu's privacy-focused DNS servers. This VPN approach is what allows fogu to block ads and trackers in all apps and browsers, not just Safari. Your actual data remains encrypted and private—fogu only filters DNS requests, not your browsing content.

No, iOS only allows one active VPN connection at a time due to system limitations. If you want to use fogu, you need to disconnect any other VPN services first. You can do this by opening the other VPN app and disconnecting, or by going to Settings > VPN on your iPhone or iPad and toggling off the active connection. Once other VPNs are disconnected, you can activate fogu. Remember to disconnect fogu if you need to activate a different VPN later.

fogu is designed and optimized for iPhone and iPad devices. The app leverages iOS and iPadOS native VPN capabilities to provide system-wide ad blocking. For exact compatibility details, including minimum iOS version requirements, check the App Store listing which displays current system requirements for your region. Generally, fogu supports recent iOS versions on compatible devices. The app is not available for Android, Windows, or macOS at this time.

fogu collects only minimal operational data needed to maintain the service. According to the privacy policy, this includes general technical information such as server utilization and connection diagnostics. Importantly, fogu does not log your browsing history, the websites you visit, your IP address, or the content of your communications. The privacy-focused design means that fogu processes DNS queries for filtering purposes but does not store or analyze your actual internet activity. For complete details, refer to the privacy policy page which is the binding source of information.

No, fogu does not sell your personal data. According to the publicly available privacy policy and FAQ, your data is not shared with advertising networks, social media platforms, or data brokers. The only exceptions are when disclosure is legally required by authorities with proper jurisdiction. fogu's business model is based on subscriptions, not data monetization. This means your privacy is aligned with the company's financial interests—fogu succeeds when users value and pay for privacy protection, not when user data is sold to third parties.

No, fogu cannot see your browsing history. According to the privacy policy, communication contents and visited websites are explicitly not logged or stored. While fogu processes DNS requests to filter ads and trackers, this happens in real-time without recording which sites you visit. Your actual browsing data—pages viewed, search queries, form inputs—remains private and encrypted between your device and the websites you access. fogu's architecture is designed to provide privacy protection without surveillance.

fogu offers a free trial period so you can test the service before committing. After the trial ends, a subscription is required to continue using the service. Pricing details are available directly on the App Store page and may vary by region. Subscriptions are managed through your Apple ID, making it easy to upgrade, downgrade, or cancel at any time through your iOS settings. The subscription model supports ongoing development and maintenance of the privacy infrastructure.

To restore your fogu subscription, open the app and tap 'Restore Purchases' in the settings menu. This will verify your active subscription with the App Store and reactivate your access. If you reinstall fogu on the same device or a new iPhone or iPad, the subscription will be automatically recognized when you sign in with the same Apple ID. Since subscriptions are tied to your Apple account rather than a fogu account, the restoration process is seamless and immediate in most cases.

If you still see ads while using fogu, first verify that the VPN connection is active. Check Settings > VPN on your iPhone or iPad to confirm fogu is enabled. Some applications cache ads locally, so try force-closing and reopening those apps. Additionally, certain types of ads—like sponsored content within apps or first-party advertising—may not be blockable through DNS filtering alone. If ads persist across multiple apps and websites, contact fogu support so they can review your configuration and update filtering rules if needed.

Frequent VPN disconnections can be caused by network instability. First, check if your cellular signal or WiFi connection is strong and stable. Some cellular networks or restrictive WiFi configurations—such as captive portals or aggressive firewall settings—can interfere with VPN connections. Try switching between WiFi and cellular data to see if the issue persists. You can also try forgetting and reconnecting to the WiFi network. If disconnections continue across multiple networks, contact fogu support for troubleshooting assistance.

To report a bug in fogu, send an email to hello@fogu.app with a detailed description of the issue. Include your iOS or iPadOS version, the fogu app version, and specific steps to reproduce the problem. Screenshots or screen recordings are helpful if the bug is visual. If the issue involves specific apps or websites where ads aren't being blocked, include those details as well. The support team reviews bug reports regularly and may follow up with additional questions to help diagnose and fix the issue.

If ad blocking isn't working as expected, start by checking this FAQ for common causes and solutions. Verify that fogu's VPN connection is active in your device settings. Try restarting the app or your device if issues persist. Some apps may require force-closing to clear cached ads. If you've tried these steps and blocking still doesn't work properly, contact fogu support at hello@fogu.app. The team can review your specific setup and provide tailored troubleshooting guidance to resolve the issue.

Yes, you may still see some banners while using fogu. Not all advertising can be blocked through DNS filtering alone, particularly first-party ads or sponsored content within apps. Some apps also cache ads locally, requiring a restart to clear them. If you consistently see ads in specific apps or on certain websites, report those cases to fogu support. Include the app or website name, and the support team can review and potentially update the filtering rules to improve coverage.